ISO 9001:2015 - Quality Management System - Introduction eLearning Course

Description

COURSE DESCRIPTION

The objective of this course is to provide participants with an overview of the purpose and requirements of ISO 9001:2015.

PRIOR KNOWLEDGE

Before starting this course, it is recommended that participants have prior knowledge of the:

• Management systems and understand the Plan-Do-Check-Act (PDCA) cycle
• Concepts of quality management and the relationship between quality management and customer satisfaction
• Commonly used quality management terms and definitions, as given in ISO 9000
• The requirements of ISO 9001:2008

COURSE CONTENT

• Quality management systems; 9000 series of Standards
• Process approach; P-D-C-A cycle
• Risk-based thinking; quality management principles

• Scope, application
• Context of the organisation
• Interested parties, determining the scope

• Leadership and commitment;
• Roles, responsibilities and authorities; • Organisational knowledge; • Operational planning and control;
• Design and development;

• Monitoring, measurement, analysis and evaluation
• Customer satisfaction;
• Nonconformity and corrective action;

• Case Study to evaluate learning
• Test your knowledge quiz

Completion criteria: learners will be required to complete the entire course and gain a pass mark of 80% or more in the final assessment.   Upon successful completion learners will be able to download a certificate of completion.

Objectives

On completion of this course, delegates will have an awareness of:

• Purpose and intent of the new series of management system standards
• The application of the principles of quality management
• The revisions to ISO 9001:2015
• The relationships between the clauses of ISO 9001:2015