Principles of Effective Business Writing

A 1-DAY COURSE that provides the key principles behind business writing and communications within the framework of customer relations while focusing on a self-improvement attitude. 

METHODOLOGY: Lectures, Individual/group activities, tips and advice, discussion, training day submissions, post-course assessment.

By the end of the course, Learners will be able to:

1. Understand the key elements in effective written communications through the current channels and tools used in today's business 

2. Adopt the proper attitude for professional communications in line with the principles of customer service and relations.

3. Develop an attitude for self-improvement.

4. Become aware of the proper management of communications in the workplace and even outside the workplace.

OUTLINE

Module 1

1. Introduction

2. The Power of the  Word and You

Module 2

1. Reality Checks

2. Proper Context

Module 3

1. Your Personality

2. The Four Pillars

PREREQUISITE

1 Pre-Work Assignment to be submitted/delivered during the training day; mandatory training day submissions