Module 1: Effective Communication
- The Communication Process
- Verbal and Nonverbal communication
- Communication is a Two-Way Street-Understanding your Audience
- Communicating with a Purpose
- Giving and Receiving Feedback
- Asking the Right Questions
- Monologue vs. Dialogue
Module 2: Communicating without saying a Word: Corporate image and Body Language
- First Impressions Last – Check your look
- Dress to Impress Corporate Style
- Body Language – yours and theirs
Module 3: The Quintessential Presentation
- Presentation Organization and Composition
- The Optics – Images, Colors and Lines
- Correct, Appropriate, Powerful, Interesting and all other Terminologies to use
- Set the Stage – Props and Visual Aides
- Checklist
- Dress Rehearsal and Self Critique
Module 4: Persuasion and Influence
- Persuasion vs. Influence vs. Manipulation
- Push and Pull
- Using the Right Language
- Storytelling
- Perspectives – yours, theirs and everyone else’s
- Yes and No scenarios and how to handle them
- Running and Managing the Discussion
- Basic Neuro Linguistic Programming Techniques
Module 5: The Communication Arena Today
- Awareness of Cultural Diversity in the Global Workplace
- High Context and Low Context Cultures
- Monochronic and Polychronic Cultures
- Attribution Theory
- Generational Challenges – Different life stages and upbringing
- Meaningful communication with different generations
- Crossing the Divide - ground rules for multigenerational communication
- Do’s and Don’ts
Module 6: Your Communication Style
- Self Audit: How do I communicate?
- What am I doing wrong? What am I doing right?
- Best Practices
- Personal Action Plan and Roadmap
