Description
To survive and thrive in an increasingly competitive market, organizations can rely on pricing, innovation or its brand. However, a key strategy to differentiate and make one’s organization stand out from the rest is exceptional customer service. It not only increases the value of the brand, being customer-oriented is a long-term strategy that involves the whole organization from the board room to the shop floor. It also means a change of mentality and creating a culture that delivers exceptional service to its customers.Topics:
Module 1: Overview: What is Exceptional Customer Service?
- What is exceptional Customer Service?
- Making customers feel important
- Qualities and benefits of exceptional customer service
- Making a positive and unforgettable first impression
- Projecting a credible image of maturity and integrity
- Importance of self-discipline and taking accountability
- Evaluation of self and others and make improvements in service
- Managing client dissatisfaction
- Creative follow-up techniques
- How to take initiative and makes things happen
Objectives
Upon completion of this course, participants are expected to:- Develop a sharper service mindset that would benefit both internal and external customers.
- Work more smoothly with other teams by developing greater emotional intelligence.
- Prevent and manage internal disputes that affect delivery of service to internal customers.
- Foster more positive interdepartmental / cross functional relationships.
Audience
Note:- SGS shall provide only generic information and advice which are freely available in public domain.
- SGS will not provide company specific advice towards the development and implementation of the management systems for eventual certification, which contravenes the requirements of the IAF Guidance (i.e. provision of consultancy services).
Classroom PHP 9500.00 + 12% VAT
4744602024-Apr-20 09:00 HKT24-Apr-20 18:00 HKTPlaces AvailableEnglishEnglish