KPIs (Key Performance Indicators) for ISO 9001:2015

Success measurement and a survival of an organization

Managers and policy/objective of quality

KPI and ISO 9001:2015 requirements

Concepts and advantages of KPIs

Meanings, importance, and difference of KPIs, P.I., BSC

Analysing techniques of KPIs and KPIs planning

KPIs examples: Production, Marketing-Selling, Human Resources, QA, QC, Inventory, etc

An implementation of KPIs

KPIs application and control techniques

Workshop, KPIs implementation, presentation, and comments

This course will help delegates to learn concepts and methods of identifying quality objectives, and study approaches in setting Key Performance Index in accordance with ISO 9001. Also, delegates will learn management systems and how to control quality objectives in order to achieve them.