Description
Success measurement and a survival of an organization
Managers and policy/objective of quality
KPI and ISO 9001:2015 requirements
Concepts and advantages of KPIs
Meanings, importance, and difference of KPIs, P.I., BSC
Analysing techniques of KPIs and KPIs planning
KPIs examples: Production, Marketing-Selling, Human Resources, QA, QC, Inventory, etc
An implementation of KPIs
KPIs application and control techniques
Workshop, KPIs implementation, presentation, and comments
Objectives
This course will help delegates to learn concepts and methods of identifying quality objectives, and study approaches in setting Key Performance Index in accordance with ISO 9001. Also, delegates will learn management systems and how to control quality objectives in order to achieve them.
