Business Communication

Description

Communication skill is one most important factor which is key to successful information sharing in an organization. Effective communication skills are now also required in each and every aspect of our life. Good communication can facilitate people to communicate effectively with one another; thus generate a stronger relationship and a better productivity. However, poor communication skills can be a source of confusion, ambiguity, disagreements and misunderstandings affecting work performance of a company.

This program is designed to emphasize effective communication development and implementations. It would deliver professional knowledge including all techniques which delegates can apply to maximize work performance and relationship in business.

CONTENT

The principle and importance of communication

• Communication under crisis
• Communication process
• Forms of internal communication
• Communication efficiency
• Obstacles to effective communication
• Solving communication problems
• The importance of communication

Communication techniques & building relationship in a workplace

• An art of commentaries
• Communication methods for teamwork
• Ways to improve communication skills
• An art of oral communication
• An importance of speaking
• Successful conversation
• Communication skills

EXPECTED BENEFITS

• Understand how to communicate proficiently and appropriately
• Able to implement communication techniques effectively
• Enhance individual personality to become a professional communicator
• Know how to establish internal relationship in an organization
• Applying communication skills to maximize work productivity for employees and teams in an organization

Objectives

• To learn and understand accurate communication techniques and methods
• To implement effective communication skills for efficient work of an organization
• For better coordination and harmonization for either individuals or teams in a workplace
• To minimize conflicts and gain superior relationship throughout internal and external customers in an organization 

Audience

Management levels, supervisory levels, or individual employees who seek communication skill improvement