A supervisor is team leader, coach, overseer, area manager or facilitator in a company or a department of a company they work for. The job of the supervisor is to properly instruct the employee on how to perform their work duties. Supervisors play a key role in any organization. They are responsible for creating a link between upper management and front-line employees, and have a dramatic impact on employee performance and behaviour. In this competitive business environment, most companies strive to be on top of others in term of market share and customer satisfaction. Therefore, improving abilities of supervisors and managers is vital to maximize productivity and efficiency, develop required skills to facilitate organizational needs, become ready for unexpected changes, and direct subordinates to be effective teamwork for achieving organizational goal.
