The objective of this course is to provide participants with an overview of the purpose and requirements of ISO 9001:2015.
Description
COURSE DESCRIPTION
The objective of this course is to provide participants with an overview of the purpose and requirements of ISO 9001:2015.
PRIOR KNOWLEDGE
Before starting this course, it is recommended that participants are involved in:
• Management systems within their business, and have a basic understanding of the Plan-Do-Check-Act (PDCA) cycle
• quality management within their business and have an understanding of the relationship between quality management and customer satisfaction
COURSE CONTENT
• Quality management systems; 9000 series of Standards
• Process approach; P-D-C-A cycle
• Risk-based thinking; quality management principles
• Scope, application
• Context of the organisation
• Interested parties, determining the scope
• Leadership and commitment;
• Roles, responsibilities and authorities; • Organisational knowledge; • Operational planning and control;
• Design and development;
• Monitoring, measurement, analysis and evaluation
• Customer satisfaction;
• Nonconformity and corrective action;
- Case Study to evaluate learning
- Test your knowledge quiz
Completion criteria: learners will be required to complete the entire course and gain a pass mark of 80% or more in the final assessment. Upon successful completion learners will be able to download a certificate of completion.
You will be granted 12 months access to this course, effective from the date of purchase.
Contact Details
+44 (0) 1276 697777
Website: www.sgs.co.uk/trainingschedule
Email: ukacademy@sgs.com
Objectives
On completion of this course, delegates will have an awareness of:
• Purpose and intent of the new series of management system standards
• The application of the principles of quality management
• The revisions to ISO 9001:2015
• The relationships between the clauses of ISO 9001:2015