ISO 9001:2015 Quality Management Systems Internal Audit Course

Description

The aim of this course is to provide students with the knowledge and skills required to perform an internal audit of part of a quality management system based on ISO 9001 (or equivalent), and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.

 

Objectives

Upon completion of this course, learners will be able to:

Knowledge

• Explain the process-based quality management system for ISO 9001 and the role of an internal audit in maintenance and improvement of quality management systems with reference to the PDCA cycle.
• Explain the role and responsibilities of an auditor to plan, conduct, report and follow-up an internal quality management system audit in accordance with ISO 19011.

Skills

• Plan, conduct, report and follow-up an internal audit of a quality management system based on ISO 9001, and in accordance with ISO 19011.

Audience

Before starting this course, you must inform students that they are expected to have the following prior knowledge:

a) Management systems
    - The Plan, Do, Check, Act (PDCA) cycle
    - The core elements of a management system and the interrelationship between top management responsibility, policy, objective, planning, implementation, measurement, review and continual improvement.
b) Quality management
The fundamental concepts and the seven quality management principles (see ISO 9001)
    - Customer focus
    - Leadership
    - Engagement of people
    - Process approach
    - Improvement
    - Evidence-based decision making
    - Relationship management
    - The relationship between quality management and customer satisfaction.
c) ISO 9001
An understanding of the requirements of ISO 9001 and the commonly used quality management terms and definitions, as given in ISO 9000, which may be gained by completing an IRCA Certified Foundation Training course or equivalent.

Note:

• SGS shall provide only generic information and advice which are freely available in public domain.
• SGS will not provide company specific advice towards the development and implementation of the management systems for eventual certification, which contravenes the requirements of the IAF Guidance (i.e. provision of consultancy services).