Root Cause Analysis, Effective 8-D Problem Solving Techniques, Reporting

Description

Non-conformances are failures in product or service performance. Internal failures occur primarily at the raw material stage or during processing. External failure takes place when the defect in the product or service reaches the ultimate customer. Have we not very often noticed that same failure occur repeatedly? Yes, of course we have. 

The reason why the same failure is repeated is simply because the people who analyzed the cause did not reach the root cause of the problem. What they manage to eliminate was the symptoms but, not the root cause.

Root Cause Analysis is a techniques specifically developed to help organizations to carry out a detailed analysis in a scientific and logical manner to arrive at the real cause of a problem.

Important: Only the softcopy of the course material will be distributed on the day of training. Thus participants are reminded to bring along their laptop for the duration of the training.

Objectives

The programme aims to provide delegates with learning how to:

• Define, classify and prioritize problems
• Evaluate and diagnose the root cause of the problem
• Determine and decide the actions
• Implement and follow-up on actions

Audience

Managers, Engineers, Executives, Supervisors, Line Leaders and all other involved in Problem Solving.