The Fundamentals of Effective Communications

Description

A 1-day course that provides the key elements in effective communications through writing and speaking with a practical approach on how to apply them with a focus on customer service and customer relations.

Methodology can range from lectures, individual/group activities, tips and advice, discussion, training day submissions, and post-course assessment.

Outline:

I. MODULE 1

Introduction

The Power of the Word

II. MODULE 2

Your Audience and You

The English Language Decoded

III. MODULE 3

Your Personality

The Secret to Effective Communications

Prerequisite

2 Pre-Work Assignments to be submitted/delivered during the training day; mandatory training day submissions

Objectives

By the end of the course, learners will be able to:

1. Understand the key elements in effective communications through writing and speaking

2. Appreciate the proper attitude for professional communications and recognize the proper application of written and spoken communications, with a focus on customer service and relations

3. Develop a healthy appreciation of how to avoid the pitfalls of the communicator

4. Become aware of the proper management of communications in the workplace and even outside the workplace

Audience

Designed as a refresher or knowledge/skills upgrade for the frontliners of an organization or business - those with the task or responsibility for client interaction through written and verbal communication, from staff to supervisory levels.

Note:

1. SGS shall provide only generic information and advice which are freely available in public domain.

2. SGS will not provide company specific advice towards the development and implementation of the management systems for eventual certification, which contravenes the requirements of the IAF Guidance (i.e. provision of consultancy services).