Leadership Directions: Difficult Conversations in the Workplace

DESCRIPTION

OBJECTIVES

PROFESSIONAL TRAINER:

Mr. Jimmy Lai, Certified NLP Trainer

Jimmy's professional experience is various and veteran. He specializes in the areas of sales management and training development, especially in the hospitality training development.

As part of a senior management team in various companies in the past years, Jimmy has the capabilities and experience in capturing the whole picture of business operations and connecting all departments to work together with  purposes through leading, innovation, staff development, problem-solving and motivation.

As a certified NLP trainer, Jimmy  is experienced in the delivery of coaching, mentoring and training in both individual and group settings in the areas of communications, teamwork, customer service, leadership, management training, succession planning  and presentation skills for the following industries like telecommunications, education, insurance, and retail.

Jimmy believes in walking the talk, and strives to be authentic, relevant, and practical in his workshops and ethical in his business dealings.

CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.
 
GENERAL INFORMATION:
Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / TBC 
Medium: Cantonese supplemented with English materials

*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking

AUDIENCE

This practical course has been designed for those would like to plan to recognise, plan and manage these conversations, as well as the opportunity to practise using constructive feedback techniques to achieve more positive outcomes with confidence.