DESCRIPTION
COURSE OUTLINE:
- Introduction of High Level Structure and common core texts and definitions commonly adopted by other ISO management system standards
- The key changes made in upgrade version
- Tips for transition to ISO/IEC 20000-1:2018
PROFESSIONAL TRAINER:
Mr. Chris Yau - Senior Manager, Global Product Management, IRCA Certified ISO 27001 Lead Tutor and RABQSA registered ISO 27001 Lead Auditor with over 15 years of security-related audit and teaching experience including information security, cargo and freight security. He is also a lead auditor in ISO 9001, ISO 14001, ISO 28000, and ISO 20000.
Ms. Rani Lui - Project Manager, HK and Macao area
She is an ISO/IEC 27001 and ISO 9001 Lead Auditor, a Certified Information Security Auditor (CISA) and a Certified Data Centre Professional (CDCP). She has been managing and auditing data centres since 2008.
CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course will be issued a completion of certificate by SGS HK Limited.
GENERAL INFORMATION:
Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / TBC
Medium: Cantonese supplemented with English materials
* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
OBJECTIVES
ISO/IEC 20000-1 IT service management system (ITSMS) is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The ISO/IEC 20000-1 has been the benchmarking standard against which all IT Service Management processes are judged. It has been 7 years since the standard is last reviewed and revised by ISO/IEC JTC1/SC40. The new version was recently released on 15 Sep 2018. The direction of the changes in ISO/IEC 20000-1:2018 is to align with High Level Structure and common core texts and definitions commonly adopted by other ISO management system standards such as ISO 9001:2015 and ISO/IEC 27001:2013.
In addition, the new version introduces
•New requirements
•Clauses re-arrangement
•Changes of documented procedures
Certified organizations may have a 3 year transition period, which follows APMG requirement, to update to the new standard. The transition training provides a summary of the key changes in the new version as compared to the ISO/IEC 20000-1:2011 version and there are tips for your transition planning.
AUDIENCE
The transition training will cover a summary of key changes in new version, attendee must have sufficient knowledge of the ISO/IEC 20000-1:2011 requirements before attending this course.
•Managers and professionals working in departments where ISO/IEC 20000-1 is being implemented
•IT Service Management System Auditors
•Consultants
Classroom 1 DAY
44802196