
DESCRIPTION
This training has been designed to help demonstrate commitment to quality and customer satisfaction, as well as continuously improving your quality management systems (QMS). The objective of the training is to provide participants with an overview of the purpose and requirements of ISO 9001 as a tool for business improvement.
Prior Knowledge Requirements
Before starting this course, learners are expected to have the following prior knowledge:
- Management Systems
- The Plan, Do, Check, Act (PDCA) cycle
- The core elements of a management system and the interrelationship between top management responsibility, policy, objective, planning, implementation, measurement, review and continual improvement.
- Quality Management - The fundamental concepts and the seven quality management principles (see ISO 9001)
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
- The relationship between quality management and customer satisfaction.
- Quality management terms and definitions
- The commonly used quality management terms and definitions (see ISO 9000)
OBJECTIVES
Upon completion of this course, learners will be able to:
- Explain the purpose and benefits of a quality management system
- Outline the structure and content of ISO 9001 and its relationship with ISO 9000
- Explain the specific quality management-related requirements of ISO 9001
Learners will need to demonstrate acceptable performance in all areas to complete the course successfully.
Upon successful completion of the course requirements, a Certificate of Attendance will be issued.
Virtual Course requirements:
To ensure your access to the virtual course and to gain the most out of this training we request all learners have:
- Reliable internet access (High speed)
- Computer with microphone and camera capabilities
AUDIENCE
This course aims to provide students who have an existing, basic knowledge of, or experience in, quality management with an understanding of the management systems approach and the requirements of ISO 9001.
NOTE: Learners are required to obtain a copy of the ISO 9001:2015 Quality Management Systems Standard. Learners should familiarise themselves with the standard prior to attending the training course.