This course is a useful introduction for anyone involved in the development, implementation, internal audit and management of an organization’s quality management system.
Prior to attending, you should know these quality management concepts:
- The Plan-Do-Check-Act (PDCA) cycle
- The core elements of a management system and the interrelationship between top management responsibility, policy, objective, planning, implementation, measurement, review and continual improvement
- The fundamental concepts and the seven quality management principles
- An understanding of the requirements of ISO 9001:2015 and the commonly used quality management terms and definitions, as given in ISO 9000