ISO 9001:2015 - Quality Management Systems Foundation Training Course

Description

This training has been designed to help demonstrate commitment to quality and customer satisfaction, as well as continuously improving your quality management systems (QMS). The objective of the training is to provide participants with an overview of the purpose and requirements of ISO 9001 as a tool for business improvement.

Prior Knowledge Requirements 

Before starting this course, you must inform students that they are expected to have the following prior knowledge:

a) Management systems

• The Plan, Do, Check, Act (PDCA) cycle
• The core elements of a management system and the interrelationship between top management responsibility, policy, objective, planning, implementation, measurement, review and continual improvement.

b) Quality management

The fundamental concepts and the seven quality management principles (see ISO 9001)

• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence-based decision making
• Relationship management
• The relationship between quality management and customer satisfaction.

c) Quality management terms and definitions

The commonly used quality management terms and definitions (see ISO 9000)

IRCA Accreditation

We are accredited by the International Register of Certified Auditors (IRCA) globally. This course is accredited by IRCA, 17992 - FD 116.

Trusted ISO 9001 foundation training from a leading course provider

Our courses are delivered by tutors who are quality management system experts and experienced trainers. Your knowledge and skills will be developed through an interactive and practical approach to learning. Case study materials and role-play exercises are used to develop and practice skills in all phases of auditing. Participants are assessed and are required to pass the continuous assessment.

Contact your local SGS office for full details of the courses available in your region.

Objectives

• Explain the purpose and benefits of a quality management system
• Outline the structure and content of ISO 9001 and its relationship with ISO 9000
• Explain the specific quality management-related requirements of ISO 9001

Audience

This course aims to provide students who have an existing, basic knowledge of, or experience in, quality management with an understanding of the management systems approach and the requirements of ISO 9001, and to provide a basis for students who wish to go on to complete IRCA Certified QMS Auditor Training courses.