ISO 9001:2015 QMR Skill

QMR Skill (Based on ISO 9001:2015)

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ISO 9001 and other international standards require the appointment of a Management Representative who is responsible for overseeing the implementation of the company's system, interfacing with the third-party registrars and reporting on the system's effectiveness to management. Many newly appointed Management Representatives need to develop the skills necessary to support the organization and drive continual improvement.

The Skills for Success for the Management Representative is an intensive, two-day program that provides new Management Representatives with the tools they need to succeed. It is also an excellent opportunity for seasoned Management Representatives to sharpen their existing skills. Those tasked with helping their organizations achieve their initial certification will also find the course extremely valuable

Important: Only the softcopy of the course material will be distributed on the day of training. Thus participants are reminded to bring along their laptop for the duration of the training.


The programme aims to provide delegates with learning how to:

  • List the Management Representative roles and responsibilities
  • Differentiate and what makes an effective Management Representative
  • Review each of the ISO 9001 requirements with self-assessment
  • Describe what is effective documentation in business system
  • Discuss process mapping concepts and tools for creating effective documentation
  • Explain Internal auditing concepts and case study
  • Review of capturing nonconformities that will drive business improvement versus compliance
  • Define Internal audit management concepts
  • Manage an effective corrective and preventive action systems
  • Conduct effective management reviews
  • Managing the relationship with the Third Party registrar before and during the audit(s)
  • Embed measurement into the business processes


ISO System Implementers, Management Representatives, Corporate or Site Managers or any individuals who have being appointed as Management Representative of the company

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2 Days

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