Supervision, or management, is the art of achieving outcomes through other people, and to do that you need first rate leadership skills. You can supervise or manage business functions, but you have to lead people. The role of the supervisor or first level manager is to do both. This course will help you get the balance right.
Description
BEHAVIOURAL PROFILE:
ABOUT THE DISC® PROFILE
The DISC® Profile is a personal assessment tool used to improve work productivity, teamwork and communication. It is nonjudgmental and helps people discuss their behavioural differences.
COURSE CONTENT
THE ROLE OF A SUPERVISOR OR MANAGER
Supervision is the art of achieving outcomes through other people. Getting the balance right is the most important skill.
BEHAVIOURAL STYLES
The key to working better with others is to first understand yourself and how you like to work, and then identify how to adjust your style to suit other people.
EFFECTIVE COMMUNICATION
The communication process and how to prevent barriers to communication.
QUESTIONING SKILLS
Successful people know the right questions to ask and, as a result, they get better answers.
GIVING AND RECEIVING FEEDBACK
Learn to direct behaviour and motivate performance by giving positive and constructive feedback.
MANAGING ACCORDING TO THE SITUATION
Adopt the most appropriate leadership style depending on the situation with individual team members.
DIAGNOSING DEVELOPMENT NEEDS
When to train, coach, delegate and counsel.
MANAGING PERFORMANCE
As a manager, you are responsible for managing the performance of team members, including both good and poor performers.
MANAGING THE PERFORMANCE CONVERSATION
Close the performance gap by understanding elements that impact performance and plan a counselling feedback session.
DEALING WITH HIGH EMOTIONS
Life is 80% emotion and 20% intellect, emotion is what makes things tough.
DELEGATING
Advantages of delegation and how to do it successfully using the five steps.
PERSONAL DEVELOPMENT PLAN TRACKER
Put the skills and behaviours you want to implement back in your workplace into action.
Important: Only the softcopy of the course material will be distributed on the day of training. Thus participants are reminded to bring along their laptop for the duration of the training.
Objectives
Gain confidence in delegating and delivering feedback.
Overcome communication barriers you face as a manager.
Choose the best leadership style in different situations.
Coach your staff to improve individual performance.
Deal with difficult behaviours and performance issues.
Audience
This course is recommended for supervisors and first level or first time managers who require practical tools and techniques to gain the cooperation and support of staff.
Classroom (3 Classes) 2 Days
43728252English