Measurement Systems Analysis (MSA)

Our key people make critical decisions.  The decisions can range from deciding whether to accept a supplier's products, allowing a critical part or process to proceed to the next process, or determining whether an item should be delivered to the customer.   Thus, it is important that we assess the capability of our measurement system.  The measurement system comprises the appraiser, measurement device, and the items or reports being assessed.   

Usually, we contend ourselves with just getting our measurement devices calibrated or conducting qualification training to selected staff.   Right after, we deploy the same to perform the required assessment of services, items, or reports.  We are unmindful that even after calibration or staff training, there still lies significant measurement error that could affect accuracy and precision.  

This training therefore explores approaches to managing measurement systems so that to they can be depended upon, especially for organizations who rely on inspection or assessments to fulfill customer requirements.