SGS Academy Philippines - 8D Problem Solving (Team Oriented Problem Solving)

8D Problem Solving (Team Oriented Problem Solving)

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This course is intended to provide participants with a thorough understanding of the analysis of problems and identification of root causes by using a systematic approach following the 8D problem solving process supported with defined quality control tools/techniques.

Introduction to Problem Solving
Organize the Team (D0-D1)
Describe the Problem (D2)
- Problem identification
- Understand the status quo
- Collect & analyze data using basic QC tools
Implement & Verify Containment Action (D3)
Define & Verify the Root Cause (D4)
- Cause-&-effect diagram
Choose & Verify Permanent Corrective Action (D5)
Implement Corrective Action (D6)
Prevent Recurrence (D7)
Congratulate the Team (D8)


This course will enable or equip participants to:
  • Comprehend and apply the 8D problem solving process in the work environment.
  • Utilize the applicable QC tools/techniques throughout the problem solving process.
  • Understand how to generate effective corrective and preventive actions.


This course is applicable to Engineering, Quality, Manufacturing Personnel involved in problem solving and/or facilitating groups in problem solving

Background in descriptive statistics and QC tools

Note:  SGS shall provide only generic information and advice which are freely available in public domain. 
SGS will not provide company specific advice towards the development and implementation of the management systems for eventual certification, which contravenes the requirements of the IAF Guidance (i.e. provision of consultancy services).

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2 Days

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