Before starting this course, you must inform students that they are expected to have the following prior knowledge:
a) Management systems
- The Plan, Do, Check, Act (PDCA) cycle
- The core elements of a management system and the interrelationship between top management responsibility, policy, objective, planning, implementation, measurement, review and continual improvement.
b) Quality management
The fundamental concepts and the seven quality management principles (see ISO 9001)
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
- The relationship between quality management and customer satisfaction.
c) ISO 9001
An understanding of the requirements of ISO 9001 and the commonly used quality management terms and definitions, as given in ISO 9000, which may be gained by completing an IRCA Certified Foundation Training course or equivalent.
Note:
- SGS shall provide only generic information and advice which are freely available in public domain.
- SGS will not provide company specific advice towards the development and implementation of the management systems for eventual certification, which contravenes the requirements of the IAF Guidance (i.e. provision of consultancy services).