Communicating With Impact: Effective Communication Skills

Module 1:  Effective Communication

• The Communication Process
• Verbal and Nonverbal communication
• Communication is a Two-Way Street-Understanding your Audience
• Communicating with a Purpose
• Giving and Receiving Feedback
• Asking the Right Questions
• Monologue vs. Dialogue

Module 2: Communicating without saying a Word: Corporate image and Body Language

• First Impressions Last – Check your look
• Dress to Impress Corporate Style
• Body Language – yours and theirs

Module 3: The Quintessential Presentation

• Presentation Organization and Composition
• The Optics – Images, Colors and Lines
• Correct, Appropriate, Powerful, Interesting and all other Terminologies to use
• Set the Stage – Props and Visual Aides
• Checklist
• Dress Rehearsal and Self Critique

Module 4: Persuasion and Influence

• Persuasion vs. Influence vs. Manipulation
• Push and Pull
• Using the Right Language
• Storytelling
• Perspectives – yours, theirs and everyone else’s
• Yes and No scenarios and how to handle them
• Running and Managing the Discussion
• Basic Neuro Linguistic Programming Techniques

Module 5: The Communication Arena Today

• Awareness of Cultural Diversity in the Global Workplace
• High Context and Low Context Cultures
• Monochronic and Polychronic Cultures
• Attribution Theory
• Generational Challenges – Different life stages and upbringing
• Meaningful communication with different generations
• Crossing the Divide  - ground rules for multigenerational communication
• Do’s and Don’ts

Module 6:  Your Communication Style

• Self Audit: How do I communicate?
• What am I doing wrong? What am I doing right?
• Best Practices
• Personal Action Plan and Roadmap

At the end of the course, you will be able to:

1. exhibit confidence and eloquence in business communications,
2. develop communication styles appropriate to the business situation and audience; and,
3. project a professional image in all forms of communication across various types of audiences in the workplace.

Participants may be teams or individuals, senior managers or leaders who convey and communicate ideas and pertinent information through oral and written communication and conduct presentations to internal and external stakeholders.