A 1-day course that provides the key elements in effective communications through writing and speaking with a practical approach on how to apply them with a focus on customer service and customer relations.
Methodology can range from lectures, individual/group activities, tips and advice, discussion, training day submissions, and post-course assessment.
Outline:
I. MODULE 1
Introduction
The Power of the Word
II. MODULE 2
Your Audience and You
The English Language Decoded
III. MODULE 3
Your Personality
The Secret to Effective Communications
Prerequisite
2 Pre-Work Assignments to be submitted/delivered during the training day; mandatory training day submissions