ISO 9001:2015 Quality Management Systems Awareness Training Course

The aim of this course is to provide students who have an existing, basic knowledge of, or experience in, quality management with an understanding of the management systems approach and the requirements of ISO 9001, and to provide a basis for students who wish to go on to complete IRCA certified QMS Auditor Training courses.

Prior Knowledge Requirements

1. Management Systems

• The Plan-Do-Check-Act (PDCA) cycle
• The core elements of a management system and the interrelationship between top management responsibility, policy, objective, planning, implementation, measurement, review and continual improvement.

2. Quality Management

The fundamental concepts and the seven quality management principles (see ISO 9001)

• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence-based decision making
• Relationship management
• The relationship between quality management and customer satisfaction

3. Quality management terms and definitions

The commonly used quality management terms and definitions (see ISO 9000)

Upon completion of this course, learners will be able to:

• Explain the purpose of a quality management systems, of quality management systems standards, and the business benefits of improved performance of the quality management system
• Outline the structure and content of ISO 9001 and its relationship with ISO 9000
• Explain the specific quality management related requirements of ISO 9001

Learners will need to demonstrate acceptable performance in order to complete the course successfully.