The aim of this course is to provide students who have an existing, basic knowledge of, or experience in, quality management with an understanding of the management systems approach and the requirements of ISO 9001, and to provide a basis for students who wish to go on to complete IRCA certified QMS Auditor Training courses.
Prior Knowledge Requirements
1. Management Systems
- The Plan-Do-Check-Act (PDCA) cycle
- The core elements of a management system and the interrelationship between top management responsibility, policy, objective, planning, implementation, measurement, review and continual improvement.
2. Quality Management
The fundamental concepts and the seven quality management principles (see ISO 9001)
- Customer focus
- Leadership
- Engagement of people
- Process approach
- Improvement
- Evidence-based decision making
- Relationship management
- The relationship between quality management and customer satisfaction
3. Quality management terms and definitions
The commonly used quality management terms and definitions (see ISO 9000)