SGS Academy Thailand - ISO 9001:2015 KPIs (Key Performance Indicators)

ISO 9001:2015 KPIs (Key Performance Indicators)

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***SGS also provide e-certificate and e-document (e-document will be provided for In-house training only). This enables learners to be free from certificate loss, to reduce storage space, and ultimately to be environmental-friendly to which SGS’s current policy is attached.***



  • Success measurement and a survival of an organization
  • Managers and policy/objective of quality
  • KPI and ISO 9001:2015 requirements
  • Concepts and advantages of KPIs
  • Meanings, importance, and difference of KPIs, P.I., BSC
  • Analysing techniques of KPIs and KPIs planning
  • KPIs examples: Production, Marketing-Selling, Human Resources, QA, QC, Inventory, etc
  • An implementation of KPIs
  • KPIs application and control techniques
  • Workshop, KPIs implementation, presentation, and comments


This course will help delegates to learn concepts and methods of identifying quality objectives, and study approaches in setting Key Performance Index in accordance with ISO 9001. Also, delegates will learn management systems and how to control quality objectives in order to achieve them.


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    1 Day

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