ISO 9001:2015 Internal Auditor Training Quality Management Systems

The objective of this course is to provide learners with the knowledge and skills required to perform an internal audit of part of a QMS based on ISO 9001:2015 (or equivalent), report on the effective implementation and maintenance of the management system in accordance with ISO 19011 and to contribute to the continual improvement of the management system.

UPON COMPLETION OF THIS COURSE, LEARNERS WILL BE ABLE TO:
• With reference to the Plan-Do-Check-Act cycle, explain the process-based QMS model for ISO 9001:2015, and the role of internal audit in the maintenance and improvement of QMS;
• Explain the role and responsibilities of an auditor to plan, conduct, report and follow up an internal QMS audit, in accordance with ISO 19011 and ISO/IEC 17021-1 where appropriate;
• Plan, conduct, report and follow up an internal audit of part of a QMS based on ISO 9001:2015, and in accordance with ISO/IEC 17021-1 where appropriate.
Learners will need to demonstrate
acceptable performance in these areas to complete the course successfully.

Before starting this course, learners are expected to have the following prior knowledge:
• Management systems:
- understand the Plan-Do-Check-Act (PDCA) cycle

• Quality management:
- a basic knowledge of the concepts of quality management and the relationship between quality management and customer satisfaction
- interpret commonly used quality management terms and definitions, as given in ISO 9000.
• ISO 9001:2015:
- knowledge of the requirements of ISO 9001:2015, which may be gained by completing an CQI / IRCA certified QMS Foundation Training Course or equivalent.