The “HEA! Management Style” for the Post 80’s Managers - System and Tools

Description

COURSE OUTLINE:

Using the PDCA management system ver.2.0, tools and techniques to apply the skills that participants learned from part 1 in order to create behaviourial change and achieve tangible results such as higher productivity, improved services and cost savings. The Management System to be presented will be focusing on the following key elements and tools :

(1) Plan - Tool: Count Down Schedule

(2) Do - Tool: Schedule Control

(3) Check - Tool: Hallway Huddle SOP

(4) Act - Tool: Smart Action Plan

The benefits of PDCA system and tools are as follows:

• It enables young managers to establish standards of performance, and Customer Service requirements for the purposes of planning and scheduling.

• It enables young managers to organise plan and assign the work within the agreed needs of the business.

• It enables young managers to follow-up on work assignments to ensure that work is completed on time to service standards, and conforms to all business requirements.

• It enables young managers to monitor progress (evaluating progress on a short interval basis allows managers to compare where performance is to where it should be). Problems are identified and categorised within a real time frame, and corrective action can be initiated to ensure all off schedule conditions are addressed.

PROFESSIONAL TRAINER:

Paul Ma

Paul has over 20 years of managerial experience in HR, learning and development. His areas of expertise include customer service system, brand culture building, operation efficiency system and managerial development scheme. He has been serving as the Chairman of Hong Kong Retail Management Association Service & Courtesy Award from 2001, 2002, 2008 to 2016. Paul is also currently serving the working committee of Accreditation of Assessment Agency (RPL- Retail).

(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)

CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.
 
GENERAL INFORMATION:
Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / TBC 
Medium: Cantonese supplemented with English materials

*10% early bird discount will be offered to participant whose enrolment is made one month prior to the course or online booking
*Part 1+2 : 10% discount will be offered to HKIE Members (CPD Code:CPD0252/2017)

Objectives

The post 80’s are gradually becoming team leads or department managers in the job market. As they are facing different challenges while managing the new generations workforce. The leadership and management style they learned from their seniors are no longer applicable to now.

The challenges that they are currently facing are:

• Being seen roistering when they follow the old school management style
• Confronting team members but afraid of jeopardizing their relationships
• Experiencing discipline issues with subordinates
• Communicating the right ways with new generations
• Addressing different life value of younger generation
• Searching for the appropriate motivational factors for new generation

The “HEA! Management Style” is designed for the characteristics of post 80’s managers to manage the new generation workforce. It emphasizes on “Working smart not working hard!”, “Do less for more” and the “80/20” philosophy (不做多餘嘢！). All it does is to help new managers to stay focus on the key issues and deliver the results in this challenging time

Audience

Existing and potential young executives who were born after the 80’s or 90’s. These young executives have the roles and responsibilities to lead and develop a team of young members.