Description
Over the last few years research has been increasingly interested in the impact of a leader’s preference for “speed” versus a “slow and steady” mode of operation. Research data discover that there’s a strong tendency for those with a “fast pace” to also have a strong preference toward “quantity” rather than “quality” of work (HBR). However, for most highly effective leaders, neither making mistakes nor slowing down is an option. It’s clear that overall, organizational processes, communications, and human interactions in the world are speeding up and becoming more “agile” in the digital age.
This workshop provides a framework by which participants can optimize their workplace performance through improvement in Agility and Speed. It explores Speed Leadership on two levels: on individual and team (or project) level. During the workshop, Agile and DECA speed leadership model will be introduced and applied to enable participants following a structured approach as they apply the concepts and techniques back at their workplace.
COURSE OUTLINE
Session 1 - The need for Agile and Speed Leadership
• What is Agile & Speed Leadership
• Current trends in Workplace & Industry
Session 2 - What speed leaders can do to increase speed?
• Model your speed
• Accelerate your meeting
• Speed up your workday and project
Session 3 - The speed leadership techniques: DECA and its application
• D – delegate routine activities
• E - eliminate non-values added
• C - contract work to other parties
• A - automate labour intensive and repetitive task
Session 4 - Experimentation and Application
• Examine simulated speed leadership exercise
• Develop workplace application - short term improvement plan
• Formulate long term improvement plan
PROFESSIONAL TRAINER
Paul Ma - Associate Trainer from SGS Hong Kong Limited
Paul has over 20 years of managerial experience in HR, learning and development. His areas of expertise include customer service system, brand culture building, operation efficiency system and managerial development scheme. He has been serving as the Chairman of Service & Courtesy Award of Hong Kong Retail Management Association (HKRMA) from 2001, 2002, 2008 to 2017. He was also the authorised trainer of HKRMA from 2013 to 2016 on the topics of Total Customer Service Experience in retailing, Service Re-engineering & Customer Journey Management.
(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)
CERTIFICATION (Attendance: 100%)
Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.
GENERAL INFORMATION
Venue: TBC
Medium: Cantonese
*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
**2 or more enrolment in same organization is more effective and enjoy special discount
Objectives
This workshop will consist of a series of lectures, individual exercise, group discussion, opportunities identification and a “Workplace Application” assignment. It is divided into four sessions as follows:
Audience
·Senior Executive & Manager
·Team Leader & HR Professional
·People who want to acquire practical skills of coaching in workplace
Classroom
58131456