- To understand what is strategy map – from strategy to action;
- To understand how to identify critical success factors (CSF);
- To understand how to create dashboard, key performance indicators (KPI); and
- To understand how to conduct key performance indicators’ measures.
PROFESSIONAL TRAINER: Dr. Mark Chan
Dr. Chan has over 20 years of industrial, training and consultancy experience in the field of business process improvement and quality management. He is Director of Quality, Safety, Security, Environmental in an international project management consultancy company and responsible for the development, implementation and maintenance of Quality Management System (complying to ISO9001: 2000) and establish Business Management System, Six Sigma and Quality Improvement Programs in Hong Kong and the Mainland China.
Besides, Dr. Chan has proven professional project coaching ability and training experience in Quality Assurance, Quality Engineering, Total Quality Management, Lean and Six Sigma, Strategic Management and has a highly successful track record in delivery of in-house training with the courses contents including Lean, Six Sigma Champion, Green Belts, Black Belts, Champion, QCC, TQM, Balanced Scorecard, ISO9001, for various companies including Hong Kong Productivity Council, Intertek, Dorbest Industries Ltd., Fuji Xerox, TAP Ltd, Well-born Property Ltd, Wavelab Industries Ltd, etc.
Currently, Dr. Chan holds teaching positions in Hong Kong University SPACE, Hong Kong Chinese University SCS, Hong Kong Baptist University SCE, Hong Kong Polytechnic University SPEED, Six Sigma Institute, Hong Kong Quality Management Association.
(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)