Identifying the Critical Business Breakthrough Point through Six Sigma Tool

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For a six sigma organization, either you are a Champion, Master Black Belt or Black Belt, you need to ensure your projects are in-line with the organization's strategy.

- The organization can translate its vision and strategy into measurable objectives,

- These objectives can be cascaded down to business unit level and individual performance level,

- Internal business processes can be established and developed to meet and / or exceed the customer expectations,

- Finally, Key Performance Indicators can be analyzed to evaluate and make recommendations to improve future organization's performance.

Through this one day workshop, you will learn how to identify critical success factors, dashboard development and determine key performance indicators and the ways to conduct the measurements.


1.What is strategy map?
2.What are critical success factors (CSF) of the organization?
3.To create key performance indicators (KPI)
4.To create dashboard
5.How to conduct and collect KPI measures systematically
6.To identify and determine business core processes
7.Case study

CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.
Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / TBC 
Medium: Cantonese supplemented with English materials

* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking


  • To understand what is strategy map – from strategy to action;
  • To understand how to identify critical success factors (CSF);
  • To understand how to create dashboard, key performance indicators (KPI); and
  • To understand how to conduct key performance indicators’ measures.


Dr. Chan has over 20 years of industrial, training and consultancy experience in the field of business process improvement and quality management. He is Director of Quality, Safety, Security, Environmental in an international project management consultancy company and responsible for the development, implementation and maintenance of Quality Management System (complying to ISO9001: 2000) and establish Business Management System, Six Sigma and Quality Improvement Programs in Hong Kong and the Mainland China.

Besides, Dr. Chan has proven professional project coaching ability and training experience in Quality Assurance, Quality Engineering, Total Quality Management, Lean and Six Sigma, Strategic Management and has a highly successful track record in delivery of in-house training with the courses contents including Lean, Six Sigma Champion, Green Belts, Black Belts, Champion, QCC, TQM, Balanced Scorecard, ISO9001, for various companies including Hong Kong Productivity Council, Intertek, Dorbest Industries Ltd., Fuji Xerox, TAP Ltd, Well-born Property Ltd, Wavelab Industries Ltd, etc.

Currently, Dr. Chan holds teaching positions in Hong Kong University SPACE, Hong Kong Chinese University SCS, Hong Kong Baptist University SCE, Hong Kong Polytechnic University SPEED, Six Sigma Institute, Hong Kong Quality Management Association.

(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)


This course is designed for top and senior level personnel.

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1 day

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