Root Cause Analysis Workshop in the use of the LEGO® SERIOUS PLAY® Methodology and Materials

Description

When a nonconformity occurs in your organization, including any arising customer complaints or after auditing, you  should evaluate the need or action to eliminate the cause(s) of the nonconformity. Unfortunately, the nonconformity will occur elsewhere or persist for a period of time just because the root cause has not been identified and eliminated.

This workshop uses a new innovative strategy tool from LEGO’s Danish headquarters, LEGO® SERIOUS PLAY® methodology “© [2017] The LEGO Group”. It is a creative process which facilitates meeting, communication and problem solving. Participants are led through a series of questions, probing deeper and deeper into the subject.

COURSE OUTLINE:

• - Selection of nonconformity (problem)
• - Problem statement
• - Determining the possible causes
• - Where is the root cause
• - What actions should be taken to eliminate

PROFESSIONAL TRAINER:

WONG Kin Wai

• - Certified and trained facilitator of LEGO® SERIOUS PLAY® method and materials
• - Over 15 years of experience in the field of management and entrepreneurial consulting, auditing and training.
• - An experienced trainer and delivers training a broad range of industries in the areas of quality management, project management, project development, process control and monitoring.
• - IRCA registered ISO 9001:2008/2015 lead auditor and ISO 14001:2015 auditor.

(SGS Hong Kong Ltd. reserves the right of final tutor arrangement)

CERTIFICATION (Attendance: 100%):
Delegates who successfully completed the course will be issued a certificate by SGS Hong Kong Limited.
 
GENERAL INFORMATION:
Venue: TBC 
Medium: Cantonese

*Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking
**2 or more enrolment in same organization is more effective and enjoy special discount

Objectives

All possible causes could be visualized an reflected by this innovative method for determining the root cause and what actions should be taken for elimination 

Audience

Leader, top management, manager and management representative