SGS Academy Hong Kong - ISO/IEC 20000-1:2018 Transition Training

ISO/IEC 20000-1:2018 Transition Training

My Offerings



- Introduction of High Level Structure and common core texts and definitions commonly adopted by other ISO management system standards

- The key changes made in upgrade version

- Tips for transition to ISO/IEC 20000-1:2018


Mr. Chris Yau  - Senior Manager, Global Product Management, IRCA Certified ISO 27001 Lead Tutor and RABQSA registered ISO 27001 Lead Auditor with over 15 years of security-related audit and teaching experience including information security, cargo and freight security.  He is also a lead auditor in ISO 9001, ISO 14001, ISO 28000, and ISO 20000. 

Ms. Rani Lui - Project Manager, HK and Macao area

She is an ISO/IEC 27001 and ISO 9001 Lead Auditor, a Certified Information Security Auditor (CISA) and a Certified Data Centre Professional (CDCP). She has been managing and auditing data centres since 2008. 

CERTIFICATION (Attendance: 100%):

Delegates who successfully completed the course will be issued a completion of certificate by SGS HK Limited.

Venue: T.S.T. / Wan Chai / Sheung Wan Training Centre / TBC 
Medium: Cantonese supplemented with English materials

* Early Bird Price will be offered to participant whose enrolment is made one month prior to the course or online booking


ISO/IEC 20000-1 IT service management system (ITSMS) is an international standard that allows organizations to demonstrate excellence and prove best practice in IT service management. The ISO/IEC 20000-1 has been the benchmarking standard against which all IT Service Management processes are judged.  It has been 7 years since the standard is last reviewed and revised by ISO/IEC JTC1/SC40. The new version was recently released on 15 Sep 2018.  The direction of the changes in ISO/IEC 20000-1:2018 is to align with High Level Structure and common core texts and definitions commonly adopted by other ISO management system standards such as ISO 9001:2015 and ISO/IEC 27001:2013. 

In addition, the new version introduces 

•New requirements

•Clauses re-arrangement

•Changes of documented procedures

Certified organizations may have a 3 year transition period, which follows APMG requirement, to update to the new standard. The transition training provides a summary of the key changes in the new version as compared to the ISO/IEC 20000-1:2011 version and there are tips for your transition planning. 


The transition training will cover a summary of key changes in new version, attendee must have sufficient knowledge of the ISO/IEC 20000-1:2011 requirements before attending this course.

•Managers and professionals working in departments where ISO/IEC 20000-1 is being implemented

•IT Service Management System Auditors


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1 Day

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